If you purchased a ‘WEB EXCLUSIVE’ product please contact us on 0844 351 1199 We may ask you to post this back to us and we will refund you any postage costs. Please obtain a proof of posting.
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
If the product has been delivered and is unopened:
- You may return the goods within 30 working days from the day of delivery *
- The product must be in pristine condition without any seals broken on the packaging.
If the product has been delivered and is opened:
- You may return the product within 7 working days*
- You are allowed to open the product to inspect it provided you do so without damaging or marking the product or packaging.
* “working days” = Monday to Friday
For all returns the product must: Be complete with all manuals accessories etc and be in ‘as new’ condition.
For more information about your other statutory rights, please visit this website: https://www.gov.uk/consumer-protection-rights
Please note that if the returns form is not included in the box it will delay your refund or exchange.
How quickly will we process your return?
We aim to process all returns on the day they arrive with us. However sometimes it may not be possible, but your return will be dealt with in two working days.
We will credit the card we have on file for you. Please note this may take up to 10 working days to appear as cleared funds
Who pays the postage on returned Items?
If you return something due to it being unsuitable, you will need to pay the postage costs to return it to us.
If you return a faulty item, we will refund up to £10 carriage, however only if proof of postage receipts are provided.
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please complete our on line enquiry form and we’ll discuss the options with you, this is normally either a refund or replacement product.
We do ask that you: Do not use the product for your own safety and inform us straight away
What happens if my product is faulty?
Should you suspect a fault with your Chalmor product please make sure:
You have read the troubleshooting section of the manual or for eTRV visit the frequently asked question section on the eTRV website click here , as it may be a common fault that can be easily resolved.
Should you not be able to resolve the problem, please complete our on-line enquiry form and we’ll be able to assist you further with the problem.
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a number of diagnostic tests to make sure it is not a problem that can be resolved quickly.
Chalmor may inspect the product and verify fault before offering a spare, repair, replacement or refund.
Please note: If a Chalmor product is faulty we cannot accept any responsibility for costs incurred for tradesmen, for example an electrician or heating engineer, to remove or replace the installed product. If a TRV valve body should fail or leak, Chalmor does not accept any responsibility for third party fittings or consequential damage or losses.
What repair service do we offer?
Should your product go faulty within its warranty period, your product can be returned for a priority in-house repair. Simply download our Chalmor Faulty Product Returns Form or eTRV Faulty Product Return Form.
This does not affect your rights if the product is faulty or not correctly described