Chalmor Limited – Privacy Statement

Last updated, 18 December 2019

Your privacy is important and Chalmor is committed to respecting any personal data supplied to us. This statement explains what personal data we collect and how we use it.

Who are we?

We are Chalmor Limited, a longstanding expert of energy saving lighting and heating control solutions.

Our registered address is Unit 4 Albert Road Ind Est, Luton, Bedfordshire, LU1 3QF.
Our company number is company number is 00507022.

What personal data is collected?

We may collect personally identifiable information such as name, contact details and details of your web visits.

We may collect general personal information such as your name, gender, title, job role and department, as well as your contact details including your contact address, email, telephone numbers and, if you have chosen to contact us this way, your social media handles.

If you visit our website, we may collect your IP address and associated contact details and the web version and device you use. We may collect information on how you use the website.

How is personal data collected?

We obtain personal data when you visit our website and make an enquiry, when you register your interest in receiving communications or if we meet in person. We may also validate your details by checking your website and other publicly available sources.

How we use personal data

We use your personal data to improve our service, your experience when using the web or to respond to your requests and expressions of interest. We also send occasional marketing communications which contain information about industry issues, products and services which are likely be of interest to you.

We process the data to serve legitimate interests. Specific usage of personal data includes:

improving the website by monitoring how it is used
responding to any feedback you send us, if you’ve asked us to
gathering feedback to improve our services
improving relevance of direct marketing communications and service updates

Do we keep your data safe?

We have procedures and security features in place to keep your data secure once we receive it.

We store your data on secure servers in accordance with the General Data Protection Act.

Do we share personal data?

We never sell your data.
Personal data can only be viewed and processed by authorised people within Chalmor or by supplier organisations in accordance with our instructions or by public bodies when required to do so by law.

Personal data can only be viewed and processed by authorised people in the following circumstances:

Government authorities and regulatory bodies: to comply with laws or to respond to claims, legal process and requests and to cooperate.
Third parties in connection with enforcement of our Terms & Conditions.
Vendors, consultants and other service providers: to perform services on our behalf.

We use external companies for maintaining the technical operation of some of our systems such as our website, contact management and marketing automation systems. These companies are Data Processors for the personal data for which we are the Data Controller. The Data Processors must act solely in accordance with instructions from us.

Do we transfer data outside the EU?

Some of our Data Processors and third-party services are located outside of the European Union, in secure locations such the US where there is a legal framework such as the EU-US Privacy Shield framework governing the transfer of your personal data.

The Data Processors have taken reasonable technical and organisational measures to protect against the information being accidentally or illegally destroyed, lost or deteriorated, and to protect against the information being disclosed to unauthorised persons, being misused, or in other ways being processed in violation.

Your choices, your rights:

You can find out what information we hold about you and request changes to the data or how it is used by contacting our Managing Director and Data Controller at info@chalmor.co.uk

We only keep data relevant to the purpose for which it is intended. We do what we can to keep it accurate and up to date. You can ask for access to your data from our Data Controller and exercise your rights to have it corrected or change how it is used.

If you receive email news, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.

We do not keep personal data for longer than is necessary for the purposes for which it is being processed. We review this annually and archive or delete data securely.